First, click on the product you choose, then select “Add to Cart” option. Next, click on “Proceed to Check out” and fill all the required details of you (Name, Address, PIN code, Phone No. etc.) in the given space. After that, click on “Order on WhatsApp” button. Then we will send you the payable amount (inclusive of Shipping charge) and Payment details through WhatsApp. Once your payment is done, your order will be confirmed.
In case of Cash on Delivery (COD), we will confirm your booking and will let you know the exact payable amount (inclusive of shipping charge) through WhatsApp.

Select Products —> Add to Cart —> Proceed to Check Out —> Enter Details —> Order on WhatsApp —> Make Payment (include shipping) —> Order Confirmed.

The Minimum Order Value will be Rs. 200/- for both Prepaid and Cash on Delivery Customers.

Yes, Moner Moto provides their services all over India. But currently, we are not supplying our products out of India.

Yes, Moner Moto provides the fecility of Cash on Delivery over whole India except Tripura.

Upto 500 grams and a particular dimension, the shipping / delivery charge is Rs. 50/- for Prepaid method (i.e., online payment), and it is Rs. 100/- for Postpaid Customers (Cash on Delivery).

This nominal charge is same in whole India.

In case the weight or dimension of the parcel increases, the shipping charge will be higher.

You can make the payment via Google Pay, PhonePe, or Bank Transfer. The details of payment will be sent to you from the WhatsApp no. +91 6289450554

Sending your Payment Screen Shot is Mandatory for confirmation.

We generally dispatch within 2-4 working days after full payment and confirmed booking.

It takes 3-4 days after dispatch to reach the destination if the address is within West Bengal. And it takes approx 7days to reach in other states.

To become a successful Reseller, first fill up the Reselling Form or WhatsApp on +91 9330823048 with your full name and address, informing us that you want to be a reseller.

After booking a product, we will call the customers to reconfirm the booking. If a customer wants to cancel the order they can do it when we call them to reconfirm. After reconfirmation orders can not be cancelled.
If customers want to cancel an order after payment is done, we won’t be able to refund the paid amount.

After an order is dispatched, the delivery details can not be changed. That is why every customer is requested to co-operate with us when we call them to reconfirm the order.

No, there is no facility for that. Considering the availability, you can place order and we will dispatch those items.

In case of that, we will hold your product until you choose something else. We will provide you the other options. If you don’t have another choice from those options, we will refund you the amount.

If the parcel is undelivered, it will return back to us. In that case, you have to pay the shipping charge once more for a new attempt. It usually happens if there is something wrong in the provided address details / if someone doesn’t pickup the call / some other issues.

At moner moto we have an exchange policy. Return and refund are unavailable but in some special cases we exchange the amount value of a damaged or broken product with a new product or adjust it accordingly. This kind of exchange is only valid if and only if the customers find the product damaged or broken at the time of parcel opening. That is why we request everyone to record an uncut unboxing video of the parcel and if customers find their product damaged or broken they have to send us the unboxing video to our Whatsapp number immediately. We will respond as soon as possible.

Customers can send us the damaged product through courier at his/her own risk spending the complete courier charge. Once it is received the exchanged product will be dispatched for free of cost from our end.

To claim an exchange or any kind of complain, customers must send us the unboxing video to our whatsapp number.